Privacy Policy

Xseer Pharmaceuticals respects the privacy of our customers, business partners, healthcare professionals, website visitors, job applicants, and other individuals who interact with us.

This Privacy Policy explains how Xseer Pharmaceuticals collects, uses, discloses, retains, and protects personal information through our website, Customer Portal, registration and ordering systems, communications, pharmaceutical services, CDMO and laboratory activities, and related business operations.

 

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

• The Xseer Pharmaceuticals website
• Customer account registration
• The Xseer Customer Portal
• 503B product inquiries and orders
• CDMO and laboratory-service inquiries
• Contact and consultation forms
• Email, telephone, and SMS communications
• Shipping, delivery, and customer-support activities
• Product-quality complaints and adverse-event reports
• Employment applications
• Other interactions with Xseer Pharmaceuticals

This Privacy Policy does not apply to third-party websites, platforms, or services that maintain their own privacy policies.

 

2. Personal Information We Collect

The personal information we collect depends on how an individual or organization interacts with Xseer.

 

Identity and Contact Information

We may collect:

• First and last name
• Business email address
• Telephone or mobile number
• Job title or professional role
• Organization or facility name
• Business, billing, and shipping addresses
• Website address
• Communication preferences

 

Professional and Facility Information

For 503B customer registration and account verification, we may collect:

• Facility type
• National Provider Identifier
• Professional or facility license number
• License-issuing state
• Licensing status
• Healthcare credentials
• Authorized-purchaser information
• Business and regulatory documentation
• Information obtained from professional-license, NPI, or public business records

 

Account and Authentication Information

When an account is created, we may collect or generate:

• Username
• Email address
• Password or encrypted authentication credentials
• Account status
• User permissions
• Login history
• Password-reset information
• Portal activity and security records

 

Users are responsible for maintaining the confidentiality of their login credentials and for promptly notifying Xseer of suspected unauthorized account access.

 

Order, Transaction, and Delivery Information

When an approved customer places or manages an order, we may collect:

• Products and quantities ordered
• Pricing and transaction records
• Purchase history
• Billing information
• Payment status
• Approved shipping destination
• Delivery instructions
• Order confirmations
• FedEx or Rx2Go shipment and delivery information
• Returns, discrepancies, and customer-service records

Payment information may be processed by an authorized payment-service provider. The information retained by Xseer depends on the payment method and service used.

 

CDMO, Laboratory, and Business Inquiry Information

When an individual or organization submits a project or service inquiry, we may collect:

• Product or molecule information
• Dosage form
• Development stage
• Formulation and manufacturing requirements
• Testing requirements
• Proposed batch size
• Packaging requirements
• Project timelines
• Technical documents
• Specifications
• Business plans or project objectives
• Communications with Xseer personnel

Confidential technical or business information may also be governed by a separate confidentiality agreement, quality agreement, service agreement, or other contract.

 

Communications and Support Information

We may collect information contained in:

• Contact forms
• Emails
• Telephone communications
• SMS messages
• Meeting requests
• Customer-support requests
• Account-verification communications
• Order-related communications
• Survey or feedback responses

Calls or meetings may be recorded only when permitted by applicable law and after any required notice or consent.

 

Product-Quality and Safety Information

When Xseer receives a product-quality complaint, adverse-event report, or safety inquiry, we may collect:

• Reporter contact information
• Healthcare-professional information
• Product name
• Lot number
• Beyond-use or expiration date
• Order and delivery information
• Product storage and handling information
• Description of the event or complaint
• Relevant medical or health information
• Photographs or supporting records
• Follow-up communications

This information may be used to investigate the matter, protect product quality and patient safety, meet regulatory obligations, and communicate with healthcare professionals, customers, regulatory authorities, or service providers as appropriate.

 

Website, Device, and Usage Information

When an individual visits our website or Customer Portal, we may automatically collect:

• Internet Protocol address
• Browser type
• Device type
• Operating system
• Referring website
• Pages viewed
• Date and time of access
• Session duration
• Website interactions
• Approximate location derived from an IP address
• Cookie and similar technology identifiers
• Login, security, and error logs

 

Job Applicant Information

When an individual applies for employment, we may collect:

• Name and contact information
• Resume or curriculum vitae
• Employment history
• Education
• Professional qualifications
• Licenses and certifications
• References
• Work authorization information
• Compensation expectations
• Interview notes
• Other information provided during the application process

 

3. Sources of Personal Information

We may collect personal information:

• Directly from you
• From your employer, facility, or authorized representative
• Through the Xseer website or Customer Portal
• Through email, telephone, SMS, or in-person communications
• From professional-license, NPI, government, or public business records
• From payment, shipping, delivery, analytics, security, and technology providers
• From healthcare organizations reporting product-quality or safety information
• From recruitment platforms, references, or employment-service providers

 

4. How We Use Personal Information

Xseer may use personal information to:

• Create and administer customer accounts
• Verify healthcare facilities, professional licenses, NPI information, and purchasing eligibility
• Review and approve 503B customer registrations
• Authenticate Customer Portal users
• Process, confirm, fulfill, and document orders
• Arrange shipping and delivery
• Provide account, product, order, and delivery support
• Respond to customer, CDMO, laboratory, and business inquiries
• Evaluate and manage development, manufacturing, testing, packaging, and other projects
• Schedule consultations and meetings
• Provide transactional email and SMS communications
• Maintain business and customer relationships
• Investigate product complaints, adverse events, delivery issues, and quality concerns
• Conduct recalls, corrections, safety communications, or other product-related actions
• Protect the integrity and security of our website, systems, products, and operations
• Detect fraud, misuse, unauthorized access, and security incidents
• Improve our website, Customer Portal, services, and user experience
• Recruit and evaluate job applicants
• Maintain records and enforce contracts
• Establish, exercise, or defend legal claims
• Meet pharmaceutical, quality, tax, accounting, legal, and regulatory requirements

 

Xseer will not use personal information for a materially different purpose without providing additional notice or obtaining consent when required by law.

 

5. Customer Registration and Customer Portal Information

Xseer supplies 503B products only to qualified healthcare organizations.

Information submitted during registration is used to:

• Verify the identity and authority of the registrant
• Confirm the organization and facility
• Validate professional or facility credentials
• Determine purchasing eligibility
• Establish approved billing and shipping locations
• Create and administer the customer account
• Maintain regulatory and transaction records
• Protect the Customer Portal from unauthorized use

 

Submitting a registration does not automatically establish eligibility to purchase Xseer products. Xseer may request corrected information or additional documentation before approving an account.

Portal and account activity may be logged for security, auditing, troubleshooting, documentation, and regulatory purposes.

 

6. SMS Communications and Mobile Information

Xseer may use SMS messaging for communications such as:

• Responses to inquiries
• Account-registration updates
• Verification requests
• Customer-support communications
• Order confirmations
• Order-status updates
• Shipping or delivery notifications
• Service-related communications
• Other communications described when consent is obtained

 

Message frequency may vary. Message and data rates may apply.

You may withdraw consent to receive SMS messages at any time by replying STOP or by communicating your request to Xseer through another reasonable method.

Xseer does not sell mobile telephone numbers, SMS consent records, or mobile opt-in information.

Mobile opt-in information and SMS consent will not be shared with third parties or affiliates for their own marketing or promotional purposes. Xseer may disclose information to service providers that support the delivery, security, administration, or operation of the messaging service, solely as necessary to provide those services on Xseer’s behalf.

Opting out of SMS messages does not prevent Xseer from communicating through other permitted channels regarding an account, order, legal notice, product-quality matter, safety issue, or regulatory obligation.

 

7. Cookies and Similar Technologies

Xseer and its service providers may use cookies, pixels, logs, and similar technologies to:

• Operate the website and Customer Portal
• Maintain authenticated sessions
• Remember user preferences
• Protect account and website security
• Detect technical errors
• Measure website traffic and performance
• Understand how visitors use the website
• Improve website functionality and content

 

Cookies may be:

• Essential cookies, required for security, authentication, and website operation
• Preference cookies, used to remember user selections
• Analytics cookies, used to understand website usage and performance

 

Browser settings may allow users to block or delete cookies. Blocking essential cookies may prevent some website or Customer Portal functions from operating correctly.

 

8. How We Disclose Personal Information

Xseer may disclose personal information to the following categories of recipients when reasonably necessary for the purposes described in this Privacy Policy.

 

Service Providers and Contractors

These may include providers supporting:

• Website hosting
• Cloud infrastructure
• Customer Portal operation
• Cybersecurity
• Email and SMS delivery
• Customer relationship management
• Customer support
• Analytics
• Meeting scheduling
• Payment processing
• License and identity verification
• Document management
• Professional consulting
• Shipping and delivery, including FedEx and Rx2Go
• Recruitment and employment administration

 

Service providers are permitted to process information only for authorized purposes and subject to applicable contractual or legal requirements.

 

Healthcare Organizations and Authorized Representatives

Information may be disclosed to an organization’s authorized users, administrators, purchasing representatives, billing contacts, or receiving personnel as necessary to administer the organization’s account or orders.

 

Regulatory and Government Authorities

Xseer may disclose information to FDA, state regulators, law-enforcement agencies, courts, or other governmental authorities when required or permitted by law, including in connection with:

• Product reporting
• Adverse events
• Product-quality matters
• Recalls
• Inspections
• Legal proceedings
• Regulatory inquiries
• Public-health or safety obligations

 

Professional Advisers

Information may be disclosed to attorneys, accountants, auditors, insurers, consultants, and other professional advisers when necessary to obtain professional services or protect Xseer’s legal and business interests.

 

Business Transactions

Information may be transferred as part of a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or similar corporate transaction, subject to applicable confidentiality and legal requirements.

 

At Your Direction

Xseer may disclose information when you request, direct, authorize, or consent to the disclosure.

 

9. Sale and Sharing of Personal Information

Xseer does not sell or rent personal information.

Xseer does not disclose personal information to third parties for their own direct marketing purposes.

Xseer does not share mobile opt-in information or SMS consent with third parties or affiliates for marketing or promotional purposes.

Disclosures to service providers, contractors, logistics providers, regulatory authorities, and professional advisers for the business purposes described in this Privacy Policy are not intended to permit those recipients to use the information for their own unrelated marketing purposes.

 

10. Health Information and HIPAA

Xseer is a pharmaceutical manufacturer, 503B outsourcing facility, and CDMO. Xseer is not automatically a healthcare provider or covered entity under the Health Insurance Portability and Accountability Act solely because it manufactures or supplies pharmaceutical products.

In certain circumstances, Xseer may receive health information in connection with product-quality complaints, adverse-event reports, regulatory activities, clinical projects, laboratory work, or services performed for a healthcare organization.

Where Xseer receives protected health information in a context governed by HIPAA, a business associate agreement, clinical agreement, or other applicable legal requirement, Xseer will handle that information according to the applicable agreement and law.

The general website, ordinary email, and standard contact forms should not be used to submit patient-specific medical information unless Xseer has specifically requested the information through an approved channel.

This Privacy Policy does not replace any separate HIPAA notice, business associate agreement, informed-consent document, clinical privacy notice, or research authorization that may apply to a particular activity.

 

11. Data Retention

Xseer retains personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable operational, contractual, quality, legal, tax, security, and regulatory requirements.

Retention periods or retention criteria may depend on:

• The duration of the customer or business relationship
• Whether an account remains active
• Pharmaceutical manufacturing and quality-record requirements
• Product, lot, complaint, adverse-event, and distribution documentation requirements
• Order, accounting, and tax-record requirements
• Applicable statutes of limitation
• Contractual requirements
• Litigation, investigations, inspections, or legal holds
• Security and fraud-prevention needs
• The nature and sensitivity of the information

 

When information is no longer required, Xseer may delete, anonymize, aggregate, or securely dispose of it in accordance with applicable procedures.

 

12. Data Security

Xseer uses reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, disclosure, loss, or destruction.

These safeguards may include:

• Access controls
• Authentication measures
• Encryption where appropriate
• Network and system security
• Monitoring and logging
• Vendor controls
• Employee confidentiality requirements
• Security policies and training
• Incident-response procedures
• Physical access restrictions

 

No website, network, storage system, or method of electronic transmission can be guaranteed to be completely secure. Users should protect their account credentials and notify Xseer promptly of suspected unauthorized access.

 

13. Privacy Rights and Choices

Depending on your location and the law applicable to Xseer and your information, you may have the right to request:

• Confirmation that Xseer processes your personal information
• Access to personal information maintained about you
• Information about the categories, sources, purposes, and recipients of personal information
• Correction of inaccurate personal information
• Deletion of personal information
• A portable copy of certain personal information
• Restriction of or objection to certain processing
• Withdrawal of consent
• Opt-out of the sale or sharing of personal information
• Limitation of certain uses of sensitive personal information
• Non-discriminatory treatment for exercising a privacy right

 

These rights may be subject to exceptions. For example, Xseer may need to retain information to complete a transaction, maintain pharmaceutical or quality records, comply with law, protect security, investigate complaints, establish legal claims, or satisfy contractual and regulatory obligations.

To submit a privacy request, contact Xseer using the information in the Contact Us section below.

Xseer may need to verify your identity and authority before completing a request. Verification may require matching information provided with information already maintained by Xseer.

An authorized agent may submit a request where permitted by law. Xseer may require proof of the agent’s authority and may contact the individual directly to verify the request.

 

14. California Privacy Information

California residents may have additional rights under California privacy laws when those laws apply to Xseer and the information involved.

These rights may include the right to know, access, correct, delete, and obtain information about the collection, use, sale, sharing, or disclosure of personal information.

Xseer will not discriminate against an individual for exercising an applicable privacy right.

Xseer does not sell personal information and does not share personal information for third-party direct marketing purposes.

If Xseer materially changes its practices regarding the sale or sharing of personal information, Xseer will update this Privacy Policy and provide any legally required notices and opt-out mechanisms.

 

15. Browser Privacy Signals

Some browsers provide “Do Not Track” signals. Because there is no universally accepted technical standard for responding to these signals, the Xseer website may not respond to traditional Do Not Track settings.

Where applicable law requires recognition of a legally valid browser-based opt-out preference signal, Xseer will process that signal as required based on the browser, device, and information associated with the signal.

 

16. Children’s Privacy

The Xseer website, Customer Portal, and business services are not directed to children under 13.

Xseer does not knowingly collect personal information directly from children under 13 through the website. Customer accounts may be created only by adults authorized to act on behalf of a qualified organization.

If Xseer learns that personal information was collected directly from a child under 13 without appropriate authorization, Xseer will take reasonable steps to delete it.

 

17. Third-Party Websites and Services

The Xseer website may contain links to third-party websites or may use embedded third-party services.

Third parties maintain their own privacy practices, and Xseer is not responsible for their websites, services, security, or privacy policies. Users should review the applicable third-party privacy notice before providing information.

 

18. Changes to This Privacy Policy

Xseer may update this Privacy Policy to reflect changes in:

• Business operations
• Website or Customer Portal functions
• Products and services
• Technology
• Service providers
• Legal or regulatory requirements
• Privacy and security practices

 

The revised policy will be posted with an updated effective date. Material changes may also be communicated through the website, Customer Portal, email, or another appropriate method.

 

19. Contact Us

Questions, privacy requests, account concerns, or complaints regarding this Privacy Policy may be directed to:

Xseer Pharmaceuticals
1990 Westwood Boulevard
Los Angeles, California 90025
United States

Email: support@xseerpharma.com
Phone: +1 888 658 8005

For general business inquiries, individuals may also use the Contact Us page on the Xseer Pharmaceuticals website.